Artificial intelligence (AI) has been around for a while and has already made inroads into financial services by automating back-office activities and assisting clients with millions of questions each year.
Christensen’s views are part of the newest edition of our “What’s Next in Payments” series, which examines the rise and future of artificial intelligence in banking, payments, and commerce.
Generative AI, which is relatively new to the market, has democratized artificial intelligence, making it available to banks and businesses of all sizes and verticals, according to Christensen.
“Everyone understands how it can be used and can imagine different ways it can change their job and their products,” he went on to say.
Generative AI has played a critical role in providing fundamentally new capabilities wherever it is used, including comprehending context and generating predictions, he added.
